MoMo agents across Ghana will temporarily limit cash withdrawals to a maximum of GH¢1,000 per transaction starting December 1, 2023. This is to make sure that they are fairly compensated for their work.
The decision was made public in a statement by the ABAG, the Northern MoMo Agents Association of Ghana (NOMAAG), the Mobile Money Advocacy Group (MOMAG), and the Mobile Money Agents Association Ghana (MMAAG).
The associations said that this short-term measure is meant to bring attention to their long-standing worries about not getting paid enough for their work.
They made it clear that the move wasn’t meant to bother customers but to show that MoMo workers need a way to make money that will last.
“During this time, we will continue to work with service providers to address the concerns raised by the commission review,” the associations said. “It is very unfortunate that we will have to carry out more action plans if there is no positive change within one month.”
All interested parties, including customers, were asked to back the associations in their quest for fair pay for MoMo workers. They stressed that making sure the method is fair and equal for everyone is important for the long-term success of MoMo services in Ghana.
The associations asked, “We urge you to join us in getting support for fair pay for Mobile Money Agents.”
A limit on cash withdrawals is expected to have an effect on MoMo users, especially those who use the service to make big purchases.
The associations did say, though, that they hoped customers would understand why this temporary measure was taken and back their efforts to get fair compensation.
In the past few years, the MoMo business has grown a lot, becoming an important part of Ghana’s economy.
Being paid fairly is very important for MoMo agents because they play a big part in making these deals possible.